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Customer experience | Sales, Customer Insights,...
Answered

Unable to update Owner using workflow

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Posted on by 285

Hi,

I’m trying to write a workflow that checks the user name in field A and then updates the record Owner field with the same name.

The problem I am having is when trying to set the properties on the form in the workflow the Owner field is greyed out so I can’t map to it.

I have checked the usual causes of this and can confirm that the Owner field is not read only and also is only on the form once, so I do not know what is the cause of this?

Thanks
Spaz

  • Verified answer
    Marco.P Profile Picture
    2,405 on at

    Hi,

    Have you tried with assign action ?

    docs.microsoft.com/.../configure-workflow-steps

  • Spaz Profile Picture
    285 on at

    Thank you it worked that way.

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