Error: Only lines with return status Registered can be reset to status open

(0) Share

Report

Posted on by Ms Burog

390

Hi,

I am getting above error trying to register a line in a return order. It appears to be already registered as it shows in on-hand but on the actual return order line, the return status is just 'Expected'. See screenshot below. Any ideas?

*This post is locked for comments

All responses (6)

Answers (0)

Konrad U 800 on at

Like (0)

Report

RE: Error: Only lines with return status Registered can be reset to status open

It appears that the original sales order in the background snip was never packed and invoiced. The RMA appears to be stuck as a result. If that is the problem I would cancel the RMA, complete the sales order through invoicing and then do the RMA.
Community Member Microsoft Employee on at

Like (0)

Report

RE: Error: Only lines with return status Registered can be reset to status open

Did you guys manage to solve the issue?
Ms Burog 390 on at

Like (0)

Report

RE: Error: Only lines with return status Registered can be reset to status open

Oh sorry, still searching for clues about this one too
Community Member Microsoft Employee on at

Like (0)

Report

RE: Error: Only lines with return status Registered can be reset to status open

Hi C Wee,

I am facing same issue. Kindly let me know if the above error was resolved.

Regards,

Sneha
Ms Burog 390 on at

Like (0)

Report

RE: Error: Only lines with return status Registered can be reset to status open

Hi Sagar,

I cannot do a picking list or invoice the sales order related because it is all grayed out. Normally we register the lines>print the delivery note> on the return order itself.
Sagar Suman 5,774 on at

Like (0)

Report

RE: Error: Only lines with return status Registered can be reset to status open

Hi C Wee,

Kindly check if the sales order is created for the return order in all sales order list page with order type returned order as your transaction shows the inventory is registered.

If yes then try posting the packing slip of the sales and order and finally invoice it. Once the returned sales order is invoiced come back to the return order and see if the line return status changed to invoiced.