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Service | Customer Service, Contact Center, Fie...
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Alert message top of Knowledge Article - not a PORTAL

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Posted on by 99

Users are viewing published Knowledge Articles that do not have attachments yet they are seeing this notification:

pastedimage1678908602736v2.png

How do we disable the notification? I understand this is a warning to users that if they put attachments in the Notes area they would need to sync to a Portal but we aren't using a Portal or attachments. This is an unnecessary distracting message.

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  • Eiken Profile Picture
    on at

    Hi,

    You can add an onLoad event in Knowledge Artical just like the following link.

    How to Clear/Hide OOB form level notifications in Dynamics 365 CRM using client API - Microsoft Dynamics 365 CRM Tips and Tricks (inogic.com)

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