We would like to start using case management to track our AX issues but at the moment I can't get the number sequence to allocate. We have upgraded from AX2009 to AX2012 R2.
If I set up a number sequence and add the reference of Basic / CaseId it gives an error - Cannot create a record in Number sequence references (NumberSequenceReference). Datatype number sequence properties: 6370, CaseId. The record already exists.
I can see this record in the NumberSequenceDataType table.
But I cannot add a new case (Home ->All Cases -> New) because I get an error saying the number sequence doesn't exist. I cannot see in any parameters where to allocate the number sequence to the case Id.
Can someone please point me in the right direction?
Many thanks
Paulina
*This post is locked for comments