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Microsoft Dynamics AX (Archived)

POS not sending sales after new DB

Posted on by Microsoft Employee

In case a POS HD crashes, we replace HD and re-install AX on it with the same store information. We can send all the jobs to it and the POS will work fine. 

However, the server won't receive any sales from store. POS sync connection between the store and the server is successful and the store receives the job that we send but the server won't receive the store sales.

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: POS not sending sales after new DB

    The technical person in my team is Abdullah will connect with you via Skype shortly. Many thanks

  • Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at
    RE: POS not sending sales after new DB

    Add me on Skype: hassan_raza_rules

    Lets work on it together and resolve.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: POS not sending sales after new DB

    Yes

  • Suggested answer
    Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at
    RE: POS not sending sales after new DB

    Have you installed the certificates in POS machine specially RTS cert?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: POS not sending sales after new DB

    AX 2012 R3 CU11, SQL Server 2014 in back office and SQL Express 2014 in POS.

    Store DB is in the store POS. We have a Sync Server that handles the communications between POS and back office.

  • Suggested answer
    Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at
    RE: POS not sending sales after new DB

    Please share the AX and SQL version?

    Share Retail architecture as well. where is store DB?

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