Dynamics AX update installer reports no internet connection found.

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I am trying to update my AX 2012 R3 installer to the latest patch version.

When I run the installer (axupdate.exe downloaded from LCS) I get an error on the download and install updates page "No internet connection found. Please verify that your internet connection is available." Obviously I have internet on this machine and can access https://update.lcs.dynamics.com/Update/PackageSelect/?nobr=1 from a browser no problem.

I have noticed that the installer is trying to use TLS 1.0 to access the update site. Which is refused.

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I have run an SSL report on update.lcs.dynamics.com and have found that it is only accepting TLS 1.2 connections.

https://www.ssllabs.com/ssltest/analyze.html?d=update.lcs.dynamics.com

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Is there an updated installer that can use TLS 1.2? Is there another way to download the updates?

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Frederik Lerno 20 on at

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I get exactly the same error. Tried it on different computer where I definitely have internet access.

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BorisD 2,826 Moderator on at

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Hello Daniel,

Do you have TLS 1.2 enabled on the machine you are running the update on?

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Community Member on at

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Yes, this machine is running windows server 2012 R2 without any protocol restrictions. Internet Explorer on the machine is able to connect to the update site with TLS 1.2

I think the axsetupui.exe is using the .net framework 3.5 which will not use TLS 1.2 unless you do a special patch and some registry entries.

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BorisD 2,826 Moderator on at

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Hello Daniel,

An issue has been opened on LCS, Issue 3977307. If you like search for the issue on LCS and request to be notified as soon as a resolution is in place.

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Community Member on at

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Hi Boris,

Thanks for addressing this issue. I'll wait for the updated installer.

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Daniel Weichsel on at

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You might also try the registry change suggested here blogs.msdn.microsoft.com/.../troubleshooting-errors-when-submitting-reports-to-the-digipoort-service-for-dutch-companies to make .NET Framework applications use TLS 1.2 by default (assuming the installer uses .NET Framework for the connection, which is pretty likely).

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Community Member on at

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Yes, that might certainly work. I tried some similar registry changes from here www.aip.im/.../enable-tls-1-2-asp-net-3-5 and was able to get it connected. Not an ideal solution but useful as a workaround.

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Community Member on at

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It works for me. Thanks

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Vinod Bhandari 220 on at

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Hi Daniel,

Worked for me as well. Thanks for the help.

Regards,

Vinod Bhandari

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Martin Winkler 119 on at

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@Daniel Guenter: Many thanks! This solved it for me (so the registry settings for v2.0.50727)

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