Customer Journey: Mail Recipient Updates E-Mail Address In Linked Marketing Form

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Posted on by jbaettig

Hi Community

I have a Customer Journey which starts with a Subscription List. The journey then sends an e-mail with a link to a webpage where a Marketing Form is embedded. With an if/then tile we check if the recipient filled out a form. If so, we send a confirmation message. It looks like this:

We have observed that if recipients enters a different e-mail address when submitting the form (not the one its contact has in CRM) they will not receive the confirmation email. How can we change this behavior. What we would want is that the recipient will receive the confirmation email to the e-mail address that they entered in the form.

Thank you for your help!

Kind regards

Jonathan