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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Font presentation Error
Finance | Project Operations, Human Resources, ...
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Posted on by Bill Campbell 12
Just completed the update from 18.5 to 18.6 for the 2023 Year End Payroll and we have encountered the same error on a number of client systems.  The issue is that the account number on many of the reports is presenting with a strange set of fonts and therefore not showing the correct value.  We understand that this is a visual issue and that the posting and the data is not effected.
 
In all cases I have removed the modified report - removed the modified Reports.Dic file and built it from scratch and no difference.
 
Each time it results in the same font issue.
 
Assistance is sought and will be much appreciated.
 
Bill
Categories:
Microsoft Dynamics GP
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  • Suggested answer
    Lisa at AonC.com Profile Picture
    Lisa at AonC.com 933 Super User 2025 Season 2 on at
    I know it is counter-intuitive, but recreate the forms.dic.  
  • Suggested answer
    Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,058 Moderator on at
    Hi Bill,
    This happens quite frequently after a version upgrade.. 
     
    Have all users out of GP and then run GP Utilities.. select the Sync Forms & Reports dictionary and then select the DYNAMICS.SET file 
    Once completed, it should have synced the CoA format with the local DYNAMICS.DIC and the REPORTS.DIC & FORMS.DIC (or the shared version if on network)
     
    You might have to repeat this on every GP client .. 
    Good luck,
    Beat (aka GP Geek)
  • Bill Campbell Profile Picture
    Bill Campbell 12 on at
    Beat thanks for the suggestion - so I
    (1) renamed the REPORTS.dic and recreated from scratch - NO CHANGE
    (2) removed the REPORTS.dic references in the security to any modified reports - NO CHANGE
     
    Then I removed the modified Trial Balance from the REPORTS.dic, changed the pointers in Security to reference the internal report, logged out of GP and restarted - NO CHANGE
  • Bill Campbell Profile Picture
    Bill Campbell 12 on at
    Lisa, you are correct - that solution makes little sense - but then sometimes the weird is the right answer.
     
    Interesting that even if there were no modifications to the FORMS - forcing the system to look at a new version seems to fix the problem.

    Now to have the clients do some testing and we will see if we are done.
     
    Bill

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