RE: CRM Appointments are not synchronized from CRM to Outlook
Hi Filip,
When you're having an issue with an Appointment not synchronizing from CRM to Outlook, there are generally three usual causes:
1) The synchronization filters do not include the Appointment, which you've already ruled out.
2) The Appointment was previously deleted on the Outlook side (unlikely if it's a new appointment).
3) There is an error preventing us from synchronizing the Appointment to Outlook.
Since #3 is our most likely cause right now, I would suggest going to the Mailbox record for the user having the issue in CRM, selecting "Alerts" on the left of the screen, and looking for any errors or warnings pertaining to Appointment synchronization. This should give us an initial clue as to what's causing the issue. For example, we may find that the user is missing a permission that we need to add.
Also, in order to better understand the possible causes of the issue, I would be considering:
-Is the issue happening to just this appointment, multiple appointments, or all appointments?
-Are other users affected, or just this one?
-Are there other CRM organizations on this deployment that do/don't have the same issue?
Depending on the answer to these questions, the issue may be record specific, user specific, a possible configuration issue, etc.
Please let me know if this helps!