I am trying to create a fairly simple Microsoft Form that allows a user to enter a Help Desk Request (case). The results would be added to a row in the CASE table in my application, where the Help Desk staff would see the case, and one of them would contact the user, resolve it...etc.
The problem I am running into is that I cannot figure out how to attach it to a contact or account.
I cannot seem to make the MS Form "Contact" sync with the "Contact" in my Customer Service environment. I can match all the other fields like Title, Description... But I cannot sort out how to have the customers case attached to the corresponding contact record in Dynamics.
I'd appreciate it if someone could point me in the right direction.
