Retrieve information about active Customer Service Workspace view

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Posted on by evexd

Hello,

I'm trying to retrieve the information about the active view in Customer Service Workspace, using Channel Integration Framework 2.
Documentation on available API to retrieve such information would be https://docs.microsoft.com/en-us/dynamics365/customer-service/channel-integration-framework/v2/reference/microsoft-ciframework/getenvironment

When calling the respective API while having a Contact selected the return value doesn't include any information about pagetype or record-id, unfortunately.

The main interest would be to retrieve the record id when looking at a Contact / Account / Lead entity.

Is there any other way I can find out information about the active view?
Thank you in advance for any suggestions.

Daniel

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evexd 5 on at

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RE: Retrieve information about active Customer Service Workspace view

Thank you very much for the video, quite good.

However, I have to use Channel Integration Framework 2, as that is how my CTI app will interact with the organization, with no other modifications on my part, to not customize the customer service workspace app for each account where used.

If in the end there is no solution using existing APIs I may consider that route as last resort.
Community Member on at

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RE: Retrieve information about active Customer Service Workspace view

Hi,

Maybe you can refer following video:

www.youtube.com/watch