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Answered

Adding Priority to an Asset or Service Account via a systematic approach

Posted on by 101

Hello,

Checking if anyone has experience in adding priority to a Work Order when it comes in through a systematic approach.

I know we can go to the Requirement and amend the priority.  I know through the SLA life cycle you can auto update the Priority.

I want to know if for Asset # 123456 or Service Account 123456, if when a Work Order comes in for it, we can auto set to the highest priority.

Any information is greatly appreciated.

Cheers

Pete

  • Pete C Profile Picture
    Pete C 101 on at
    RE: Adding Priority to an Asset or Service Account via a systematic approach

    Thanks for taking the time to reply. Cheers

  • Pete C Profile Picture
    Pete C 101 on at
    RE: Adding Priority to an Asset or Service Account via a systematic approach

    Thank you very much for your reply. Cheers

  • Verified answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Adding Priority to an Asset or Service Account via a systematic approach

    Hi Pete C,

    Field Service does not currently have this feature.
    It is suggested that you submit an idea here:

    Categories (dynamics.com)

  • HanVo Profile Picture
    HanVo 79 on at
    RE: Adding Priority to an Asset or Service Account via a systematic approach

    If you want to do this out side of RSO, you can probably create a table like Priority List (which contains Priority - Account/Asset.) Then create a workflow/plugin to search in this table and set the Priority on Create/Update of Work Order.

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