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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Adding Priority to an ...
Service | Customer Service, Contact Center, Fie...
Answered

Adding Priority to an Asset or Service Account via a systematic approach

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Posted on by Pete C 107

Hello,

Checking if anyone has experience in adding priority to a Work Order when it comes in through a systematic approach.

I know we can go to the Requirement and amend the priority.  I know through the SLA life cycle you can auto update the Priority.

I want to know if for Asset # 123456 or Service Account 123456, if when a Work Order comes in for it, we can auto set to the highest priority.

Any information is greatly appreciated.

Cheers

Pete

I have the same question (0)
  • HanVo Profile Picture
    HanVo 79 on at

    If you want to do this out side of RSO, you can probably create a table like Priority List (which contains Priority - Account/Asset.) Then create a workflow/plugin to search in this table and set the Priority on Create/Update of Work Order.

  • Verified answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at

    Hi Pete C,

    Field Service does not currently have this feature.
    It is suggested that you submit an idea here:

    Categories (dynamics.com)

  • Pete C Profile Picture
    Pete C 107 on at

    Thank you very much for your reply. Cheers

  • Pete C Profile Picture
    Pete C 107 on at

    Thanks for taking the time to reply. Cheers

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