Skip to main content

Notifications

Announcements

Announcing new navigation menus and the Engage with the Community forum!
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Adding Priority to an ...
Service | Customer Service, Contact Center, Fie...
Answered

Adding Priority to an Asset or Service Account via a systematic approach

(0) ShareShare
ReportReport
Posted on by Pete C 105

Hello,

Checking if anyone has experience in adding priority to a Work Order when it comes in through a systematic approach.

I know we can go to the Requirement and amend the priority.  I know through the SLA life cycle you can auto update the Priority.

I want to know if for Asset # 123456 or Service Account 123456, if when a Work Order comes in for it, we can auto set to the highest priority.

Any information is greatly appreciated.

Cheers

Pete

  • Pete C Profile Picture
    Pete C 105 on at
    RE: Adding Priority to an Asset or Service Account via a systematic approach

    Thanks for taking the time to reply. Cheers

  • Pete C Profile Picture
    Pete C 105 on at
    RE: Adding Priority to an Asset or Service Account via a systematic approach

    Thank you very much for your reply. Cheers

  • Verified answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Adding Priority to an Asset or Service Account via a systematic approach

    Hi Pete C,

    Field Service does not currently have this feature.
    It is suggested that you submit an idea here:

    Categories (dynamics.com)

  • HanVo Profile Picture
    HanVo 79 on at
    RE: Adding Priority to an Asset or Service Account via a systematic approach

    If you want to do this out side of RSO, you can probably create a table like Priority List (which contains Priority - Account/Asset.) Then create a workflow/plugin to search in this table and set the Priority on Create/Update of Work Order.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Announcing new navigation menus and the Engage with the Community forum!

Quick Links

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

🌸 Community Spring Festival 2025 Challenge Winners! 🌸

Congratulations to all our community participants!

Adis Hodzic – Community Spotlight

We are honored to recognize Adis Hodzic as our May 2025 Community…

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Siv Sagar Profile Picture

Siv Sagar 104 Super User 2025 Season 1

#2
Daivat Vartak (v-9davar) Profile Picture

Daivat Vartak (v-9d... 51 Super User 2025 Season 1

#3
Engy Louis Profile Picture

Engy Louis 37

Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans