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Customer experience | Sales, Customer Insights,...
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Setting Up Power Automate for Customer Voice form

Posted on by 10

Hello,

I’ve set up previously a flow using power Automate to send an email whenever a response is received on MS forms (the standard version) but it seems it is not possible to create a flow now based on response to Customer Voice?

I am not able to find a relevant trigger for it. 

Many thanks 

  • Danash Profile Picture
    Danash 10 on at
    RE: Setting Up Power Automate for Customer Voice form

    you know it actually just worked.. needed come time probably :)

  • Danash Profile Picture
    Danash 10 on at
    RE: Setting Up Power Automate for Customer Voice form

    Thanks Rik.

    It seems the Common Data Source is replaced with " Dataverse from now on?

    I tried it as well using a very simple flow but the email doesn't get triggered for some reason. In the old standard Forms flow, I was able to select the survey ID/title but here it is a very generic term (responses) which isn't working anyway. do you have any idea? 

    pastedimage1618994562790v1.png

  • Verified answer
    Rik Roy Profile Picture
    Rik Roy on at
    RE: Setting Up Power Automate for Customer Voice form

    Hi Danash,

    Please use "Common Data Service" trigger in power automate for "When a record is created" : 

    pastedimage1618989239354v1.png

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