web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Answered

Setting Up Power Automate for Customer Voice form

(0) ShareShare
ReportReport
Posted on by 10

Hello,

I’ve set up previously a flow using power Automate to send an email whenever a response is received on MS forms (the standard version) but it seems it is not possible to create a flow now based on response to Customer Voice?

I am not able to find a relevant trigger for it. 

Many thanks 

I have the same question (0)
  • Verified answer
    Rik Roy Profile Picture
    on at

    Hi Danash,

    Please use "Common Data Service" trigger in power automate for "When a record is created" : 

    pastedimage1618989239354v1.png

  • Danash Profile Picture
    10 on at

    Thanks Rik.

    It seems the Common Data Source is replaced with " Dataverse from now on?

    I tried it as well using a very simple flow but the email doesn't get triggered for some reason. In the old standard Forms flow, I was able to select the survey ID/title but here it is a very generic term (responses) which isn't working anyway. do you have any idea? 

    pastedimage1618994562790v1.png

  • Danash Profile Picture
    10 on at

    you know it actually just worked.. needed come time probably :)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 170 Super User 2025 Season 2

#2
#ManoVerse Profile Picture

#ManoVerse 61

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 52 Most Valuable Professional

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans