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We are having issues voiding checks. We go through the process transactions, void historical tranastions and check void. The checks are then sent back for printing and then have to be voided again. How can we avoid this?
Hi,
I am unclear with your statement "The checks are then sent back for printing". Checks do not print when voiding a transaction in core Dynamics GP.
To void a PM Historical Transaction go to:
Purchasing >> Transactions >> Void Historical Transactions >> enter the Vendor ID >>locate the transaction you want to void >> it is recommended using the same dates that the transaction was posted with, but you can change the change these dates if you want to >> Mark the 'void' checkbox >> click "Void" >> print or cancel the reports.
Do you have any 3rd party ISV's enabled? You can check this by going to your .set file or by going to MDGP menu button > Tools > Custom > Customize Status.
Thank you,
Margi Jandro
Dynamics GP Support Engineer
It sounds like you're saying that you are voiding checks, and then checks are being printed again for the same items. If that is the case, when voiding checks, you also need to void the invoices (and credit memos, if that be the case), since voiding the check will put those invoices back into unpaid status. It's under Void Open Transactions.
Is something going on with a process where you are printing/posting the checks, something is wrong with the checks and you have to void the checks and start over?
Joe
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