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I have started testing the Customer Service Team Member App and out of the box it only shows Knowledge Search and Cases. There is no link to Contacts. I have added Contacts to the app and Site map but I cannot search for a contact. I get an error "UciError: You do not have {0} permission to access {1} records. Contact your Microsoft Dynamics 365 administrator for help.". Is this expected behaviour. I can't see anywhere that you can search for Contacts any longer
Regards
Mark
I have summarized the license guides Team member info here : iiu.dk/.../
with a Team member you are allowed to
-Use Search and advanced find
but you are only allowed to Create, update and delete own Case and read Knowledge Articles.
Have a read of docs.microsoft.com/.../team-members-license. This describes the position in detail.
The Customer Service Team Memeber App is for Employee Self-Service ONLY you cannot use it for Cases for customers. So for example one of the empoyees has an issue with their work laptop and want's to raise a case with their IT Department.
Regards
Paul
Probably an obvious question, but does the user you are testing with have security roles with rights to contacts?
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