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Service | Customer Service, Contact Center, Fie...
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License enforcement - users with Team Member licenses

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Posted on by 5

I have started testing the Customer Service Team Member App and out of the box it only shows Knowledge Search and Cases. There is no link to Contacts. I have added Contacts to the app and Site map but I cannot search for a contact. I get an error "UciError: You do not have {0} permission to access {1} records. Contact your Microsoft Dynamics 365 administrator for help.". Is this expected behaviour. I can't see anywhere that you can search for Contacts any longer 

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Regards

Mark

I have the same question (0)
  • Feridun Kadir Profile Picture
    1,705 Most Valuable Professional on at

    Probably an obvious question, but does the user you are testing with have security roles with rights to contacts?

  • Suggested answer
    Paul_Owen Profile Picture
    2,027 on at

    The Customer Service Team Memeber App is for Employee Self-Service ONLY you cannot use it for Cases for customers. So for example one of the empoyees has an issue with their work laptop and want's to raise a case with their IT Department.

    Regards

    Paul

  • nkhemji Profile Picture
    4 on at

    I don't think it's true.

  • Paul_Owen Profile Picture
    2,027 on at

    pastedimage1585312931740v1.png

    pastedimage1585313244395v2.png

    pastedimage1585313681276v3.png

  • nkhemji Profile Picture
    4 on at

    What? this completely doesn't make any sense???

  • Feridun Kadir Profile Picture
    1,705 Most Valuable Professional on at

    Have a read of docs.microsoft.com/.../team-members-license. This describes the position in detail.

  • IIU Profile Picture
    155 on at

    I have summarized the license guides Team member info here : iiu.dk/.../

    with a Team member you are allowed to

    -Use Search and advanced find

    but you are only allowed to Create, update and delete own Case and read Knowledge Articles.

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