Notifications
Announcements
I have started testing the Customer Service Team Member App and out of the box it only shows Knowledge Search and Cases. There is no link to Contacts. I have added Contacts to the app and Site map but I cannot search for a contact. I get an error "UciError: You do not have {0} permission to access {1} records. Contact your Microsoft Dynamics 365 administrator for help.". Is this expected behaviour. I can't see anywhere that you can search for Contacts any longer
Regards
Mark
Probably an obvious question, but does the user you are testing with have security roles with rights to contacts?
The Customer Service Team Memeber App is for Employee Self-Service ONLY you cannot use it for Cases for customers. So for example one of the empoyees has an issue with their work laptop and want's to raise a case with their IT Department.
Paul
I don't think it's true.
What? this completely doesn't make any sense???
Have a read of docs.microsoft.com/.../team-members-license. This describes the position in detail.
I have summarized the license guides Team member info here : iiu.dk/.../
with a Team member you are allowed to
-Use Search and advanced find
but you are only allowed to Create, update and delete own Case and read Knowledge Articles.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
Thanks to all of our 2025 Community Spotlight stars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Tom_Gioielli 23 Super User 2025 Season 2
TAHER_El_Mehdi 14
Suriyanarayanan V 11
