Hi everyone,
First time posting to this but have searched for a solution to my problem and can't find one using my search terms, apologies if this has been posted before. My Windows 10 laptop mostly cannot open records in our Dynamics 365 database despite other laptops being able to. I say 'mostly' but not 'never' as of right now though I have tried four different browsers (IE, Chrome, Firefox and Edge) (two different user logins) and two different networks and nothing discernible happens when clicking a record to open it. Switch to a different laptop and voila, everything is fine.
What I AM able to do:
Logon and navigate the menus
Select a record from a view but not get it to open (I can even right-click it and select 'open' but nothing happens)
Run a report, even export it
Run advanced find to make a new view
Change my personal options
What I can't do:
Click on a record and open it
Click on a blue hyperlinked record and open it
Open a record after right-clicking it and selecting 'open'.
Whilst I expect this is something exclusively to do with my laptop/version of Windows and not Dynamics 365 or login permissions I am not able to find anything else that is non-responsive to clicking in any other site or part of my computer other than Dynamics 365 records themselves not responding to opening!
On the odd occasion when records do open it can be in (as far as I can tell) any one browser but other browsers will not open them when that browser can (almost like that browser has rights during that session that the others do not.
I have also tried:
Adding the Dynamics 365 domain in compatibility view settings
Making it a trusted site
Running browsers with no add-ons
Checking that javascript is enabled in each browser
I have not tried:
Re-installing any browsers
Running in any kind of 'safe mode'
Please help and if there are any logs I need to produce please let me know.
