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Service | Customer Service, Contact Center, Fie...
Suggested answer

Uanble to find SLAInstanceMonitoringWarningAndExpiryFlow

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Posted on by 72

Hello Folks,

We have been working on SLAs and few of them weren't working to which Microsoft gave a solution to turn off and on the SLAInstanceMonitoringWarningAndExpiryFlow.

I checked out on power automate but couldn't find anywhere. Also which licenses are required for viewing the flow.

All suggestions are welcomed.

  • Suggested answer
    Eiken Profile Picture
    Eiken on at
    RE: Uanble to find SLAInstanceMonitoringWarningAndExpiryFlow

    Hi,

    Please refer to the following link.

    Troubleshoot SLA issues in Customer Service | Microsoft Learn

    pastedimage1676539368899v1.png

  • Mansi M Profile Picture
    Mansi M 72 on at
    RE: Uanble to find SLAInstanceMonitoringWarningAndExpiryFlow

    [tag:customer]service

    [tag:d365]

    [tag:customer]engagement

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