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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / undo data source addit...
Customer experience | Sales, Customer Insights,...
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undo data source additions and merges into the customers

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Posted on by mehmet-vrp 16

Hello all,

I would like to change the data source and entities that I added into my instance. 

When I attempt to delete the customers query that I merged,   I am receiving an error "Couldn't update data source"  

Tracking ID: 564d47dd   -->   Fri, 27 Mar 2020 14:57:17 GMT

instanceId=baeff93c-7613-448f-9145-dae2d1dcff2b

When I attempt to delete the data source that I merged,   I am receiving an error " Couldn't delete data source" 

Unable to delete data source. Please try again later.

Tracking ID: e1ab86a7  -->  Fri, 27 Mar 2020 14:59:29 GMT
instanceId=baeff93c-7613-448f-9145-dae2d1dcff2b
How can I maintain my datasources that I used in the unify->map->Merge  regards,
Mehmet
  • Aditya Kuppa Profile Picture
    Aditya Kuppa 320 on at
    RE: undo data source additions and merges into the customers

    Hello Mehmet,

    Sorry for this inconvenience. We received your email to CIHelp@microsoft.com on this issue as well. We will work with you on that mail thread to resolve this issue.

    Thank you!

    Aditya Kuppa

  • Suggested answer
    Johnny Yun Profile Picture
    Johnny Yun 455 on at
    RE: undo data source additions and merges into the customers

    Hi mehmet

    It might not be possible to make changes to data sources that are currently being used in one of the app's processes (segmentation, match, or merge, for example). Using the Settings page, you can track the progress of each of the active processes. When a process completes, you can return to the Data Sources page and make your changes.

    pastedimage1585461475371v1.png

    https://docs.microsoft.com/en-us/dynamics365/ai/customer-insights/pm-data-sources

    If you still met above issue after process completes. Please no hesitate to raise a ticket with specific Timestamp, request id , organization &Tracking ID to MS support. They would help you from BE process & telemetry. 

    Regards

    Johnny

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