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New Team Members are not Automatically synced to their CRM records ie private Queues in dynamics 365

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Posted on by Hari B

Hi All,

New Team Members are not Automatically synced to their CRM records ie private Queues which are owned by particular team in dynamics 365.

Please let me know if this was addressed by Microsoft since 2015, as I saw a very old thread relating to this issue Old Post.

Any help is much appreciated.

Thanks,

Hari

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RE: New Team Members are not Automatically synced to their CRM records ie private Queues in dynamics 365

Hi Hari,

Through my test, if you add any new member to the team, that newly added member will not get added under Queue members by default, which means that they are not synced automatically now.(Note: My crm is latest version--2021 release wave 1 enabled).

Currently,You still need to manually add those newly members to the private queue where this team is Owner by clicking on the 'Add Existing User' on members grid and select the user.

And Microsoft has no any plans for synchronizing new team members to the queue automatically, maybe you can provide you ideas in to forum https://experience.dynamics.com/ideas/ to get support.

Regards,

Leah Ju

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Hari B 10 on at

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RE: New Team Members are not Automatically synced to their CRM records ie private Queues in dynamics 365

Thanks for reply.

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RE: New Team Members are not Automatically synced to their CRM records ie private Queues in dynamics 365

Hi Partner,

Has the problem been solved? Any updates?

Please click Yes under "Did this answer your question?" to close this thread.

Thanks.

Regards,

Leah Ju

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Hari B 10 on at

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RE: New Team Members are not Automatically synced to their CRM records ie private Queues in dynamics 365

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