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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / New Team Members are n...
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New Team Members are not Automatically synced to their CRM records ie private Queues in dynamics 365

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Posted on by Hari B 10

Hi All,

New Team Members are not Automatically synced to their CRM records ie private Queues which are owned by particular team in dynamics 365. 

Please let me know if this was addressed by Microsoft since 2015, as I saw a very old thread relating to this issue Old Post.

Any help is much appreciated. 

Thanks,

Hari

  • Suggested answer
    Hari B Profile Picture
    Hari B 10 on at
    RE: New Team Members are not Automatically synced to their CRM records ie private Queues in dynamics 365

    Verified

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: New Team Members are not Automatically synced to their CRM records ie private Queues in dynamics 365

    Hi Partner,

    Has the problem been solved? Any updates?

    Please click Yes under "Did this answer your question?" to close this thread.

     pastedimage1620782187538v1.png

    Thanks. 

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Hari B Profile Picture
    Hari B 10 on at
    RE: New Team Members are not Automatically synced to their CRM records ie private Queues in dynamics 365

    Thanks for reply.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: New Team Members are not Automatically synced to their CRM records ie private Queues in dynamics 365

    Hi Hari,

    Through my test, if you add any new member to the team, that newly added member will not get added under Queue members by default, which means that they are not synced automatically now.(Note: My crm is latest version--2021 release wave 1 enabled).

    pastedimage1620367033769v1.png

    Currently,You still need to manually add those newly members to the private queue where this team is Owner by clicking on the 'Add Existing User' on members grid and select the user.

    pastedimage1620367952974v4.png

    pastedimage1620367911457v3.png

    And Microsoft has no any plans for synchronizing new team members to the queue automatically, maybe you can provide you ideas in to forum https://experience.dynamics.com/ideas/  to get support.

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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