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Customer experience | Sales, Customer Insights,...
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Como obtener trazabilidad formulario predeterminado Eventos con correo del recorrido cliente

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En eventos se trabajó en el formulario predeterminado Default registration form para que los clientes se registren en el evento, el cual se adaptó a lo necesitado por el cliente.
En ese formulario se indica que la validación del contacto es a través del correo electrónico. Aquí se visualiza solo una llave para crear/actualizar contactos, que es el correo electrónico.
Por ende, si se crea un recorrido del cliente para enviar el formulario, y se asigna un segmento de contactos (todos tienen creados un correo electrónico), cuando se envía al cliente el correo para la inscripción del evento, el formulario no da la opción de loguear ese mismo correo agregado en el segmento del recorrido sea el mismo valor en el campo correo electrónico del formulario de forma automática.
No hemos encontramos la trazabilidad entre una acción y la otra.
I have the same question (0)
  • Dengliang Li Profile Picture
    Microsoft Employee on at
    Hi,
     
    Do you mean that when the customer in the journey clicks on the link in the email to open the event registration form, the email field is automatically populated with the current customer's email address?
    The form pre-fill feature?
     
    Best Regards,
    Dengliang Li
     
     

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