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Customer experience | Sales, Customer Insights,...
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CI-J Integration to Fabric Trouble

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Hi All

I'm using CI-J RealTime Journeys. 
I'm trying to access the opens/sends/clicks in CI-J for analytics and PBI.  The only way to access this data is via the Fabric link in PowerApps.

I've followed the steps here:
Customer Insights - Journeys integration with Microsoft Fabric overview - Dynamics 365 Customer Insights | Microsoft Learn
 
When I get to step #7, I click the dropdown arrow on the left tree menu for "Customer Insights Journeys". I expect to see the list of tables (same as the picture in step #7), instead I get an error on the main pane that says: 

"Unable to Load - This Dataverse environment does not appear to be configured for use with fabric.  Follow these instructions to setup dataverse"

I've already established the link and I can see the other tables under CDS2.  So I know the link is established.  
I also created a new workspace and I'm using premium cap.


Questions:
1. Why am I getting this error?
2. Why does CI-J engagement tables require this extra step of creating a shortcut?
I have the same question (0)
  • Verified answer
    Hamza H Profile Picture
    1,807 on at
    CI-J Integration to Fabric Trouble
    1. You're getting the error because CI-J Real-time data isn't in standard Dataverse—it uses a separate data lake.
    2. You must manually create a Fabric shortcut to the CI-J data folder to access opens/sends/clicks in Fabric or Power BI.
     

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