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Customer experience | Sales, Customer Insights,...
Answered

Cannot Delete Surveys

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Posted on by 67

Within Customer Voice I cannot delete surveys that other people have created, I can delete surveys that I have created.  I am a 365 Admin and need to have the ability to delete some surveys.  I'm guessing there's a setting somewhere that will give me the access rights.  I can't find how to unblock this.

I have the same question (0)
  • Verified answer
    Welly Lee Profile Picture
    Microsoft Employee on at

    We are working to support using security group to manage permission. Member of the security group will be able to delete the survey. 

  • graemeg Profile Picture
    67 on at

    Thanks for the reply.  My opinion is this is an essential piece of functionality.  This application coupled with the ability to use Power BI for dashboards and then embedding into Sharepoint is excellent functionality.  This is why I'm using Customer Voice and not other products.

  • Suggested answer
    Welly Lee Profile Picture
    Microsoft Employee on at

    graemeg - completely agree, we are working on testing the security group support and will roll out soon after the holiday

  • graemeg Profile Picture
    67 on at

    Hi Welly, was the functionality above implemented?  Thanks.

  • Arjun N Profile Picture
    Microsoft Employee on at

    Hi Graemeg,

    Surveys created by a user are owned by the user unless shared to other users today. If the user has left the organization then after 30 days of user removal from the AAD, the surveys will be automatically deleted. We are currently working on a capability for a M365 Admin to take over the ownership of the survey.

  • Community Member Profile Picture
    on at

    Hello Arjun,

    was the admin takeover implemented?

    Is there documentation on CV admin roles?

  • nksse Profile Picture
    43 on at

    Any update on this? Perhaps a roadmap item we can follow?

    I have so many surveys lying around that need to be deleted but no one can. Not the original creator of the survey (which seems to get changed when you share a project), not a member/owner of the security group, nothing...

    All my surveys seem to be 'owned' by a team. The id listed in the owner field doesn't resolve to either a user or a group in AAD.

  • kuku Profile Picture
    32 on at

    LOL?

    Are you joking?

    Guy this product sucks and is not maintained

  • Suggested answer
    MM-12081936-0 Profile Picture
    2 on at
    4 years later and the problem persist..
    Despite I have admin account, only the user who created the survey can remove all the "shared" list and then you can delete it.

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