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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Issue: This form can o...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Issue: This form can only be used for service maintenance-based records. The record is read-only.

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Posted on by CU08051724-0 46
Hi there,
 
I work with dynamics 365 for sales and field service. We use the opportunity for sales related work. I qualify a lead to an opportunity, but I can't use the opportunity due to the following message. Anybody knows how to resolve this so I can use it related to sales? 
 
 
"This form can only be used for service maintenance-based records. The record is read-only."
 
The Form is custom, so I did not specify it to be service related. How do I change it to order related? The Ordertype is product based.
 
Thanks a lot for your kind reply in advance,
 
Regards, Bill.
Categories:
Dynamics 365 Field Service
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  • Suggested answer
    Tom_Gioielli Profile Picture
    Tom_Gioielli 3,084 Super User 2026 Season 1 on at
    Did you copy the Service based form for your custom form? You should be able to add and use a custom or standard sales form in the Field Service app to create a 'normal' opportunity record.
     
    You may also be setting this value inadvertently through your lead qualification process. In my demo org, there is a field on the 'Details' tab of the lead form where you set the Order Type. Make sure that is set to be Item Based prior to qualification.
     

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