Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Email Activity records...
Customer Insights - Journeys forum

Email Activity records are not being created from Quick Campaign

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

Good day

When creating a quick campaign record from a marketing list, the members are being excluded (There are only 2) and no email activities are being created. I have triple checked all information on the Contacts and all is correct. I have gone through all security roles and personal options and all is fine that side. The only reference I have to the excluded members is this reason message:

"An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics 365 Community for solutions or contact your organization's Microsoft Dynamics 365 Administrator. Finally, you can contact Microsoft Support."

And with this Reason Id:

"0x80040216" - i have researched on the Reason Id and i can barely find anything.

Due to the excluded members, Email Activities are not being created.

Could someone please advise on how to fix this issue?

Thanks

Tyler

  • Pramod Profile Picture
    Pramod 10 on at
    RE: Email Activity records are not being created from Quick Campaign

    Hi,

    This might help!

    Check if the security role assigned has Organization level access on CREATE privilege for Activity entity.

  • RuthER Profile Picture
    RuthER 5 on at
    RE: Email Activity records are not being created from Quick Campaign

    Hi there

    I have the exact same issue it seems.

    All relevant boxes within contact form are fine for Bulk emails etc.  I have looked into the processes (Settings/Process Center/Processes "All processes") and identifed the ActivityPropagation process for the quick campaign but you cannot stop it from deleting the completed workflows so not sure how to see any further on the error itself?

    I can send an email from CRM to the individual on the quick campaign but when it comes to the quick campaign it errors putting the individual on excluded list. But, it does work for other email addresses where they are exactly the same except for the email addresses (i ran some tests).

    Any advice would be greatly appreciated.

    Thanks

    Ruth

  • Suggested answer
    Christian Abeln Profile Picture
    Christian Abeln on at
    RE: Email Activity records are not being created from Quick Campaign

    Hello,

    thanks for reaching out! The Error you experience indicates that something is not in order with your instance or a customization in your Dynamics 365 organisation.

    Please consult those customizations. Otherwise you may also reach out to Microsoft support on the issue.

    When running a quick campaign or distributing campaign activity then instances of activities like email, phone call and other activity types. Such activity will only be created for a contact if the contact includes the mandatory information for the respective activity, like an email address, phone call, etc. As well a respective channel "does not allow field" needs to be set to false. In other cases a record of failure will be created.

    But in that regular mechanic no error like you describe would be observed.

    In order to troubleshoot you may also look into the processes (Settings/Process Center/Processes "All processes") and identify the ActivityPropagation process for your quick campaign.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,489 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,305 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans