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Best Practice for processing credit card charge backs

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Posted on by Tamulis

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Okay - we use smart connect every day to bring in cash receipts (credit card charges) from an external system.

The import source file occasionally has a negative amount whenever we are giving a credit card refund back to our customer.

Smart Connect brings them into GP as a negative payment.

Negative payments are nasty in GP in the sense that it's difficult to get them applied and moved into history.

Does anyone have any suggestions on an alternative that keeps the cash right and keeps AR correct?

Thanks in advance for any guidance given

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Joseph Markovich 3,863 on at

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RE: Best Practice for processing credit card charge backs

Here is an idea:

In your SmartConnect map, you could put a task in there (in the tasks tab). Something that runs BEFORE the document to look at the number in the source data and see if negative. If negative, create a receivables Return transaction and skip processing that record to create a cash receipt.

Or use two maps: one where your source data query has criteria to only look at positive numbers to make cash receipts and another to only look at negative numbers and create Returns.

These Return transactions are tied to the checkbook you pick and will keep AR right and also affect cash and bank rec.

I hope this helps.

Joe

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