Skip to main content

Notifications

Announcements

Check out the New Agent Creator Community
Announcing new navigation menus and the Engage with the Community forum!
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Best Practice for proc...
Finance | Project Operations, Human Resources, ...
Suggested answer

Best Practice for processing credit card charge backs

(0) ShareShare
ReportReport
Posted on by Tamulis 10

Okay - we use smart connect every day to bring in cash receipts (credit card charges) from an external system.

The import source file occasionally has a negative amount whenever we are giving a credit card refund back to our customer.

Smart Connect brings them into GP as a negative payment.

Negative payments are nasty in GP in the sense that it's difficult to get them applied and moved into history.

Does anyone have any suggestions on an alternative that keeps the cash right and keeps AR correct?

Thanks in advance for any guidance given 

Categories:
Microsoft Dynamics GP
  • Suggested answer
    Joseph Markovich Profile Picture
    Joseph Markovich 3,947 on at
    RE: Best Practice for processing credit card charge backs

    Here is an idea:

    In your SmartConnect map, you could put a task in there (in the tasks tab). Something that runs BEFORE the document to look at the number in the source data and see if negative. If negative, create a receivables Return transaction and skip processing that record to create a cash receipt.

    Or use two maps: one where your source data query has criteria to only look at positive numbers to make cash receipts and another to only look at negative numbers and create Returns.

    These Return transactions are tied to the checkbook you pick and will keep AR right and also affect cash and bank rec.

    I hope this helps.

    Joe

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Check out the New Agent Creator Community
Announcing new navigation menus and the Engage with the Community forum!

Quick Links

Jainam Kothari – Community Spotlight

We are honored to recognize Jainam Kothari as our June 2025 Community…

Congratulations to the May Top 10 Community Leaders!

These are the community rock stars!

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
Martin Dráb Profile Picture

Martin Dráb 601 Most Valuable Professional

#2
Abhilash Warrier Profile Picture

Abhilash Warrier 416

#3
Adis Profile Picture

Adis 384 Super User 2025 Season 1

Last month Overall leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans