Microsoft Dynamics NAV (Archived)

Navision vendor want to charge me to resend an email.

(0) Share

Report

Posted on by Community Member

I'm asking them to resend an email that I miss.

Is this reasonable?
What can I do?

Thanks.

*This post is locked for comments

I have the same question (0)

All responses (4)

Answers (0)

Aleksandar Totovic 16,765 on at

Like (0)

Report

I'm not sure what is your problem. Have you problem with your NAV partner? Your partner want to charge you re-sending an email?

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

no problem with them. We are friendly. I as shocked as they want o charge my company 15 minutes to resend 1 email. What should I do?

Was this reply helpful? Yes No
Kine_ 2,053 on at

Like (0)

Report

I think nobody could "answer" you correctly. we do not know the situation. From my experience, in most cases the customers see something as "resending email", but for vendor it could be much more work, which somebody need to pay. Re-sending email is a bad "case" to invoice something from my point of view, but from partner point of view, there is some additional work they need to do and it must be invoiced (somebody needs to find the email first, may be it is harder than you think ;-) if there is chaos...).

I do not want to defend the partner. This all is about how some partners are working. Take it as same case as some low-cost airlines. You have cheap airticket, but for litte things you need to pay (which are for free in other airlines) and they are making money on this...

You can argue with the partner, you can try to change the partner, but all this is on you.

I wish you that they will be open for negotiation with them...

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

yes the promised m that the will not charg for those requests tha take less time.

Look like I been had.

Thanks anyway.

Was this reply helpful? Yes No