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Emails being created as 'SYSTEM'

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Posted on by WillD44

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When some of our users use the 'Set Regarding' button on the Outlook ribbon to attach an email to an account, the email shows as being created by 'SYSTEM' when viewed on the account record. For most users this works fine and the email is created by their account. Why would some user's email get created by 'SYSTEM' ?

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WillD44 172 on at

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Other activities (tasks, phone calls, etc) seem to work OK

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Amit Katariya007 10,409 Super User 2025 Season 2 on at

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Hello Willi,

Please refer below article and compare your email's contents/fields with the conditions that are mentioned.

learn.microsoft.com/.../email-record-owner

Thank you,

Amit katariya

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WillD44 172 on at

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The owner of the email message is correct. It's the 'Created by' and 'Modified by' fields that are incorrect.

These should have the users name in them.

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Yoshika Suzuki on at

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Have you enabled the Audit Log and is there anything mentioned there?

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pavanmanideep 1,331 on at

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Could you verify if both have the same security roles....?

Cheers,

PMDY

https://ecellorscrm.com

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WillD44 172 on at

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Security roles are the same.

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WillD44 172 on at

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This issue seems to have corrected itself just by switching the sync method from Server-side sync to Dynamics 365 for Outlook and then back again. I know...make no sense to me either.

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