Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics CRM forum / Emails being created a...
Microsoft Dynamics CRM forum
Suggested answer

Emails being created as 'SYSTEM'

(0) ShareShare
ReportReport
Posted on by WillD44 152

When some of our users use the 'Set Regarding' button on the Outlook ribbon to attach an email to an account, the email shows as being created by 'SYSTEM' when viewed on the account record.  For most users this works fine and the email is created by their account.  Why would some user's email get created by 'SYSTEM' ?

Categories:
Microsoft Office Outlook Client
  • Suggested answer
    WillD44 Profile Picture
    WillD44 152 on at
    RE: Emails being created as 'SYSTEM'

    This issue seems to have corrected itself just by switching the sync method from Server-side sync to Dynamics 365 for Outlook and then back again.  I know...make no sense to me either.

  • WillD44 Profile Picture
    WillD44 152 on at
    RE: Emails being created as 'SYSTEM'

    Security roles are the same.

  • Suggested answer
    pavanmanideep Profile Picture
    pavanmanideep 1,329 on at
    RE: Emails being created as 'SYSTEM'

    Could you verify if both have the same security roles....?

    Cheers,

    PMDY

    https://ecellorscrm.com

  • Suggested answer
    Yoshika Suzuki Profile Picture
    Yoshika Suzuki on at
    RE: Emails being created as 'SYSTEM'

    Have you enabled the Audit Log and is there anything mentioned there?

  • WillD44 Profile Picture
    WillD44 152 on at
    RE: Emails being created as 'SYSTEM'

    The owner of the email message is correct.  It's the 'Created by' and 'Modified by' fields that are incorrect.

    2023_2D00_01_2D00_30_5F00_14_2D00_48_2D00_04.png

    These should have the users name in them.

  • Amit Katariya007 Profile Picture
    Amit Katariya007 5,902 Moderator on at
    RE: Emails being created as 'SYSTEM'

    Hello Willi,

    Please refer below article and compare your email's contents/fields with the conditions that are mentioned.

    learn.microsoft.com/.../email-record-owner

    Thank you,

    Amit katariya

  • WillD44 Profile Picture
    WillD44 152 on at
    RE: Emails being created as 'SYSTEM'

    Other activities (tasks, phone calls, etc) seem to work OK

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Anton Venter – Community Spotlight

Kudos to our October Community Star of the month!

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Dynamics 365 Community Newsletter - September 2024

Check out the latest community news

more Community News

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,552 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,552 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans