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Emails being created as 'SYSTEM'

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Posted on by WillD44

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When some of our users use the 'Set Regarding' button on the Outlook ribbon to attach an email to an account, the email shows as being created by 'SYSTEM' when viewed on the account record. For most users this works fine and the email is created by their account. Why would some user's email get created by 'SYSTEM' ?

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WillD44 160 on at

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RE: Emails being created as 'SYSTEM'

This issue seems to have corrected itself just by switching the sync method from Server-side sync to Dynamics 365 for Outlook and then back again. I know...make no sense to me either.
WillD44 160 on at

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RE: Emails being created as 'SYSTEM'

Security roles are the same.
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pavanmanideep 1,329 on at

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RE: Emails being created as 'SYSTEM'

Could you verify if both have the same security roles....?

Cheers,

PMDY

https://ecellorscrm.com
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Yoshika Suzuki on at

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RE: Emails being created as 'SYSTEM'

Have you enabled the Audit Log and is there anything mentioned there?
WillD44 160 on at

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RE: Emails being created as 'SYSTEM'

The owner of the email message is correct. It's the 'Created by' and 'Modified by' fields that are incorrect.

These should have the users name in them.
Amit Katariya007 8,730 Super User 2024 Season 1 on at

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RE: Emails being created as 'SYSTEM'

Hello Willi,

Please refer below article and compare your email's contents/fields with the conditions that are mentioned.

learn.microsoft.com/.../email-record-owner

Thank you,

Amit katariya
WillD44 160 on at

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RE: Emails being created as 'SYSTEM'

Other activities (tasks, phone calls, etc) seem to work OK