web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Change Notify Event Ti...

Service | Customer Service, Contact Center, Fie...

Suggested Answer

Change Notify Event Timeout

(0) Share

Report

Report

Posted on by aarscott

5

Hello,

I am trying to change the timeout value on a msdyn_notification template programmatically when triggering the notification. I cannot find any documentation to suggest what template paramater I would need to pass to achieve this. Can anyone help?

Ta,

Andrew

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

Community Member on at

Like (0)

Report
Copy link

Link copied!

Hi,

Please perform the following steps to set the timeout value of the notification template:

In the site map of Omnichannel admin center, select `Agent experience` under `Advanced settings`, and then select `Manage` for `Notification templates`. If you're using the Omnichannel Administration app, select `Notifications` under `Agent Experience` in the site map.

Click the template you want to change and set the timeout value:

Please refer to this official documentation:

https://docs.microsoft.com/en-us/dynamics365/app-profile-manager/notification-templates#create-a-notification-template

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Frank Gong

Was this reply helpful? Yes No

Join the conversation

Helpful resources

News and Announcements

Check out the Community Spotlight Video Series

Quick Links

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1

Muhammad Shahzad Sh... 69 Most Valuable Professional

#2

Daniyal Khaleel 25 Most Valuable Professional

#3

Ayesha Wajahat 16

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans