Change Notify Event Timeout

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Posted on by aarscott

Hello,

I am trying to change the timeout value on a msdyn_notification template programmatically when triggering the notification. I cannot find any documentation to suggest what template paramater I would need to pass to achieve this. Can anyone help?

Ta,

Andrew

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Hi,

Please perform the following steps to set the timeout value of the notification template:

In the site map of Omnichannel admin center, select `Agent experience` under `Advanced settings`, and then select `Manage` for `Notification templates`. If you're using the Omnichannel Administration app, select `Notifications` under `Agent Experience` in the site map.

Click the template you want to change and set the timeout value:

Please refer to this official documentation:

https://docs.microsoft.com/en-us/dynamics365/app-profile-manager/notification-templates#create-a-notification-template

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Frank Gong

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