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Hello,
I am trying to change the timeout value on a msdyn_notification template programmatically when triggering the notification. I cannot find any documentation to suggest what template paramater I would need to pass to achieve this. Can anyone help?
Ta,
Andrew
Hi,
Please perform the following steps to set the timeout value of the notification template:
In the site map of Omnichannel admin center, select `Agent experience` under `Advanced settings`, and then select `Manage` for `Notification templates`. If you're using the Omnichannel Administration app, select `Notifications` under `Agent Experience` in the site map.
Click the template you want to change and set the timeout value:
Please refer to this official documentation:
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Best Regards,
Frank Gong
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