Do not allow bulk emails - re-engagement

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Posted on by CHK1970

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Hi, we had a Contact who was set at "Do not allow" for Bulk Emails. This Contact subsequently filled in one of our Contact forms to receive a Whitepaper we have produced.
The corresponding response Email with the WP download link was not sent, even though the Contact completed a double opt-in process.

Why would the system then not auto change the status back to "allow" if this process has been completed.

Is there some setting we need to make to allow re-engagement with our Marketing if our Marketing forms are submitted?

/Chris

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Nya 29,060 on at

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Hi, Chris

The double opt-in will not change the option for Bulk Emails. It is only used to make sure that the request is intentional, and that the supplied email address is legitimate and functional.

You can add the option into the Contact form so that the contact info can be updated after the contact submit the form with the same first name + last name + email.

Create a form field targeting at the field “Do not allow Bulk Emails”.

Add it into your Contact form which needs to be filled in and submitted by the contact.

The Bulk Email option in the Details tab of the main form for Contact will switch to Allow after submitting the Marketing Form without ticking the option “Do not email”.

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya

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