web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Do not allow bulk emai...
Customer experience | Sales, Customer Insights,...
Answered

Do not allow bulk emails - re-engagement

(0) ShareShare
ReportReport
Posted on by CHK1970 562

Hi, we had a Contact who was set at "Do not allow" for Bulk Emails. This Contact subsequently filled in one of our Contact forms to receive a Whitepaper we have produced.
The corresponding response Email with the WP download link was not sent, even though the Contact completed a double opt-in process.

Why would the system then not auto change the status back to "allow" if this process has been completed. 

Is there some setting we need to make to allow re-engagement with our Marketing if our Marketing forms are submitted? 

/Chris

I have the same question (0)
  • Verified answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi, Chris

    The double opt-in will not change the option for Bulk Emails. It is only used to make sure that the request is intentional, and that the supplied email address is legitimate and functional.

    You can add the option into the Contact form so that the contact info can be updated after the contact submit the form with the same first name + last name + email.

    1. Create a form field targeting at the field “Do not allow Bulk Emails”.

     pastedimage1615967081917v1.png

    1. Add it into your Contact form which needs to be filled in and submitted by the contact.

    pastedimage1615967170009v3.png 

    pastedimage1615967087516v2.png

    The Bulk Email option in the Details tab of the main form for Contact will switch to Allow after submitting the Marketing Form without ticking the option “Do not email”.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 213 Super User 2026 Season 1

#2
CU11031447-0 Profile Picture

CU11031447-0 100

#3
NeerajPawar Profile Picture

NeerajPawar 71

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans