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Customer experience | Sales, Customer Insights,...
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What's Happening with Customer Insights?

Posted on by 80

Hello,

Would it be possible for someone from Microsoft to provide some insights into what is happening with Customer Insights?

The CI Blog has not had a post in almost 6 months. The CI Roadmap has been under the "Coming Soon" section for about the same amount of time. The product has been "GA" for a year, yet, very few updates. For a couple of days now we have been getting errors "Couldn't load scale unit regions" (yes a ticket has been submitted). 

These are not good data points. 

Some updated information would go a long way towards building confidence that our investments in CI are worthwhile.

Mike

  • Suggested answer
    RE: What's Happening with Customer Insights?

    Hello Mike

    Thanks for reaching out to us. We have shipped numerous new & exciting capabilities in CI over the last few months. Sadly, we have some challenges in posting release blogs hence I have made them available for you below in the interim: 

    What's new in November

    What's new in December

    What's new in January

    What's new in February

    In additional to this, find CI release plan: 

    Also, please feel free to drop a note to CIhelp@microsoft.com with the environment URL for this issue: "Couldn't load scale unit regions".

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