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Sales Invoice Stuck open with a voided Payment

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Posted on 21 Jul 2021 14:15:48 by Munchkin

We have a situation where a clients payment was voided without the invoices being unapplied prior to being voided.

This has caused the clients invoices to remain in open status with a $0.00 amount owed however due to the payment being voided and re created the balance should still be open so the revised payment document can be applied.

We are unable to un-apply the payment because in every screen the payment document is showing that it is no longer a valid document and does not exist.

Please help!

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Microsoft Dynamics GP

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Lisa at AonC.com 682 on 22 Jul 2021 at 15:25:02

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RE: Sales Invoice Stuck open with a voided Payment

Here are some routines to try to get some clues on what happened/clean up the data:

-Run Check Links on Receivables Open Transaction Files

-Microsoft Dynamics GP > Tools > Utilities > Sales > Reconcile > Outstanding Document Amounts. (I like to follow this up with reconciling on Current Customer Information.)

If you are unfamiliar with this routines, I recommend restoring to a test company and running them there first so you can review the reports that generate and the impact on the customer data.
Nya 29,060 on 22 Jul 2021 at 03:09:05

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RE: Sales Invoice Stuck open with a voided Payment

Hi,

The features and screenshots are not from Sales application.

I'll move it to GP forum for more help.