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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / journey doesn't pr...
Customer experience | Sales, Customer Insights,...
Suggested Answer

journey doesn't process all contacts segment

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Posted on by Jaime Sanchez Norato 5

Hi,

I created a segment with organizational scope.
Then I created a journey with that segment, but with a "business unit" scope.

As spected, the journey only processes contacts with the same business unit.

I changed the Scope of the Journey to "Organization" but the missing contacts are not processed.

Is there a way to "force" the Journey to process the missing contacts?

Thank you

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  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    The customer journey is something like a one-way street. This part of the contact has already been determined in the scope judgment as not requiring to be processed and cannot be processed again.

     

    It is recommended to create a new segment to process the missing ones. Of course, if you find this journey step too complicated, you can also save it as a template and create a new customer journey using this template.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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