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Session Id :
Finance | Project Operations, Human Resources, ...
Answered

Free Text Invoice Workflow

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Posted on by 220

Hi all

question 1: I created free text invoice flow in D365FO with my admin owner and approval. its running but i have receive approval request. i check my pending task but there no request for approve or reject .

question 2:  3 workflow cancelled and i checked in work flow history but when i try delete workflow then message''' you can delete because current instant still working'' 

thanks

   

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  • MRizwan Profile Picture
    220 on at

    correction:

    question 1: I created free text invoice flow in D365FO with my admin owner and approval. its running but i have not receive approval request. i check my pending task but there no request for approve or reject .

  • Suggested answer
    Christoph Thaler Profile Picture
    5,442 on at

    Hi Muhammad Rizwan,

    If you open the „Workflow history“ Form you should see you workflow. If you open the workflow you can analyze the details about the steps and maybe errors. In the fast tab „work items“ you can see who is assigned to the task. Maybe it‘s assigned to another user. Or maybe the workflow stuck due to an error. The error reason is also available in this form.

  • Suggested answer
    Sandeep Chaudhury Profile Picture
    3,303 on at

    Rizwan, Please check if the Workflow batch service (If this is not a PROD environment) is running. Also check if the "Workflow message processing" batch job is in Waiting status. If both are running, please send a full screenshot of the workflow history page.

  • MRizwan Profile Picture
    220 on at

    HI

    we are using Dynamics 365 finance and operation cloud .... i think both batch services in AX? i setup flow but still approval notification not receiving to approval user

    Regards

  • MRizwan Profile Picture
    220 on at

    We are using test system sandbox

  • Suggested answer
    Sandeep Chaudhury Profile Picture
    3,303 on at

    Rizwan, Just so I am clear on this, Under Workflow history, you are seeing that the workflow work item is getting assigned to the designated user, but the notification is not getting sent to them?

    The first thing you should check is under the Workflow history, check if the Work item is getting assigned to the designated User. If it is not, it is most likely that either your workflow windows batch service is not in running state, or the "Workflow message processing" batch job is not in Waiting or Executing state.

    If you see the work item getting assigned and the item must appear under the "Work items assigned to me" page. If the approval user requires the notifications to be sent via email , then that requires additional configuration of the email templates and also the User options must be setup to enable email notifications.

    Please review and mention clearly where your issue is.

  • MRizwan Profile Picture
    220 on at

    5732.batch-job.JPG

    Thanks Sandeep and please let me know how i can run this. display time already finish but still status on withheld ..

    Thanks

  • Verified answer
    Sandeep Chaudhury Profile Picture
    3,303 on at

    Rizwan,

    Go to System Administration > Inquiries and Reports > Batch Jobs.

    Filter the "Workflow message processing" batch job.

    Verify the status = Withhold.

    Click Batch job > Functions > Change status button and select "Waiting".

    Click OK.

    At this point, allow some time and it should start executing.

    BJ.png

  • MRizwan Profile Picture
    220 on at

    Sandeep Thanks for you help. problem solved and flow working perfectly.

    Regards

    Muhammad Rizwna  

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