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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Can IOT Device Track the movement of Resource?

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Posted on by 295

In my scenario, I have to track the locations of Resource on Field Service Map by using IOT Devices? Then what is the best possible to track those locations on Field Service Map? Kindly assist me.

Regards,

Ashar Mustafa

I have the same question (0)
  • Community Member Profile Picture
    on at

    Hi Ashar Mustafa,

    Please refer to this doc:

    Connected Field Service with IoTHub Architecture | Microsoft Docs

  • Fannie30 Profile Picture
    2,990 Moderator on at

    What do you mean when you say resources?  Are you talking about people, such as technicians or are you talking physical assets / equipment?

  • Ashar Mustafa Profile Picture
    295 on at

    Can IOT GPS Devices track the movements of Field Service Resource, which means IOT GPS Devices are connected to the Mobile Phone of resource and these devices track the movements of Resource and track those movements of Resource on Field Service Map?

  • Ashar Mustafa Profile Picture
    295 on at

    Yes I am talking about Resource/Technicians

  • Suggested answer
    Fannie30 Profile Picture
    2,990 Moderator on at

    The Field Service Mobile application has this capability.  You need to enable Geolocation Services in FS Settings and then ensure the FS Mobile application has Location turned on.  

    if that helps, please mark this thread as closed/resolved.

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