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Dynamics 365 Community / Forums / Customer Service forum / Transcriptions not wor...
Customer Service forum
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Transcriptions not working in Omnichannel

Posted on by SimonNeb

Hi

We have transcriptions turned on for our D365 Customer Service environment, but the transcriptions do not appear to be displaying in the conversation history see below image.

Is this a bug?

pastedimage1643115156026v1.png

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