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Hello,
If i want to return Item marked report as finished so the system will Add one to the Final item or will Add one to the BOM lines.
For example when I issue sales invoice by 1 Q for Item A, system will deduct 2 Q from Item B.
Now i will return Item A, so system will return it on item A or B.
Item A marked Report as Finished.
This is Bakery, i crated one cake then the customer purchased it then he returned it.
When i add it on inventory through adjustment or movement system will deduct from BOM lines but when customer return it, i want to return it as Cake.
Thank you.
Hi Hossam,
I am not a food expert but in my home country nobody is allowed to return a cake, cup of coffee or any other foodstuff once this is ordered and 'distributed'. That's mainly because of hygiene regulations.
I don't know the products and regulations that apply in your environment but would recommend that you have a short chat with the key users/operators whether they are really taking foodstuff / drinks, etc. back and put them again into inventory.
Let's please also wait for other community members to reply.
Many thanks and best regards,
Ludwig
Hi Ludwig,
i will return it on different WH for Damage.
let us say this is cup of Tea, when selling it on the POS and item marked report as finished so system will create one quantity from this item.
now let us say the order is wrong and the customer returned it so i must make a return on the POS, now when post this sales return system will add the BOM items lines to the stock again and this not the case.
how to handle this.
Thank you.
Hi Hossam,
I am not a bakery expert but I would expect that if a cake or something else that can be touched and eaten is returned that this is directly 'scrapped'.
Do you really want to put foodstuff back into your 'inventory' if it has already been sold once and returned?
If the customer complaints about the quality I would expect that you give him a voucher for his next purchase or return him some money but I would not put that 'used' stuff back into inventory.
Best regards,
Ludwig
Hi Hossam,
What i understand, item A is Cake (Finished Good) and item B cake recipe. Lets say 1 kg of butter.
How exactly you want to book the return transaction for finished good (Cake)? From sales return order screem Or inventory adjustment journal?
For other cake recipes component's you can use inventory adjustment or movement journal for return.
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