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Hi,
I am looking to see how we can record the bank fee costs deducted by the customer during payment. I found this link to be helpful in D365, which also applies to ax 2009 version.
https://www.loganconsulting.com/blog/record-a-customer-payment-with-wire-fees-in-dynamics-365-for-finance-and-operations/
However the requirement of the business is that they would like to see that bank fee has been deducted by the customer, however with the above approach, we get an impression that the customer has paid fully which is not the case.
How can we get this recorded on customer..? without a JE. because they are already doing a JE to record the fee on the customer, how can we avoid this process..?
Hi Monalshah,
AX 2009 is a long time ago for me, however the settlement options are pretty much still the same. You can record the customer payment with an amount that is probably less than the open invoice amount due to the bank fee deduction. When you settle the invoice, you can mark for a full settlement and post the difference by specifying a 'cash discount amount' where you can also select an own ledger account as offset.
Hi Andre,
Appreciate the answer, however i cant find where we can specify our own offset account.
" where you can also select an own ledger account as offset."
is it under customer-->open transaction editing-->cash discount tab ..? if so we dont have offset account field to enter
Hello monalshah,
Can you explain where and how you record customer payments?
Are you doing this in a customer payment journal, a GL journal or somewhere else?
Also, do you make use of a special ISV solution or customization for importing and reconciling customer payments?
Best regards,
Ludwig
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