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Finance | Project Operations, Human Resources, ...
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2019YE update link is not working

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Posted on by 5

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U.S. Payroll Year End Update for Microsoft Dynamics GP

The link is not working for us...we are getting this error...

Server Error in '/' Application.


Runtime Error

Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.

We have technical team onsite to do the update today and are getting nowhere. Any suggestions on what may be causing us to get this error message? Any recommendations on what to do next? I am not sure it is a sitewide issue.  We have reached out to MS partner support, but not a lot of help there to resolve this issue.

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I have the same question (0)
  • Richard Wheeler Profile Picture
    75,848 Moderator on at
    RE: 2019YE update link is not working

    Try rebooting, using a different browser and different computer. The link is working for us.

  • Sandylion68 Profile Picture
    5 on at
    RE: 2019YE update link is not working

    Thanks for the reply. We did all of that earlier and even tried to login from a separate network - still no good. It has something to do with permissions for Customer Source. We are looking into that now.

  • Richard Wheeler Profile Picture
    75,848 Moderator on at
    RE: 2019YE update link is not working

    Have you tried from a computer outside of your office network? Perhaps clearing your cookies?

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