2019YE update link is not working

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Posted on by Sandylion68

Help...

U.S. Payroll Year End Update for Microsoft Dynamics GP

The link is not working for us...we are getting this error...

Server Error in '/' Application.

Runtime Error

Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.

We have technical team onsite to do the update today and are getting nowhere. Any suggestions on what may be causing us to get this error message? Any recommendations on what to do next? I am not sure it is a sitewide issue. We have reached out to MS partner support, but not a lot of help there to resolve this issue.

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Microsoft Dynamics GP

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Richard Wheeler 75,804 Moderator on at

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RE: 2019YE update link is not working

Have you tried from a computer outside of your office network? Perhaps clearing your cookies?
Sandylion68 5 on at

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RE: 2019YE update link is not working

Thanks for the reply. We did all of that earlier and even tried to login from a separate network - still no good. It has something to do with permissions for Customer Source. We are looking into that now.
Richard Wheeler 75,804 Moderator on at

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RE: 2019YE update link is not working

Try rebooting, using a different browser and different computer. The link is working for us.