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Email and Spam

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I had configured to create tickets from emails. It is working fine as mentioned by Microsoft. The email that i am using in O365 has spam filter implemented. It is sometimes sending the good emails to that spam account. How can i overcome this issue. If I move the email to the inbox from junk folder, it does not create a ticket. What are my options?

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LeoAlt 16,331 Moderator on at

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Hi partner,

You could set junk email filter rules in outlook in your O365 email.

https://support.office.com/en-us/article/overview-of-the-junk-email-filter-5ae3ea8e-cf41-4fa0-b02a-3b96e21de089

https://www.howtogeek.com/398852/how-to-customise-junk-email-and-safe-senders-in-outlook/

Best Regards,

Leo

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