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RTM Scoring models unpublishing themselves

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Posted on by CHK1970

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Hi,

I created and published a few new RTM scoring models. These models went live and were active but i noticed they were not giving any points.
After checking on them a few hours later i noticed they had been reverted back to DRAFT mode instead of Live.

Strange, so i published them again later that afternoon, but still, im not getting any scoring from them.

I checked again this morning and again they have reverted to DRAFT again.

What is going on! any suggestions?

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Dengliang Li Microsoft Employee on at

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Hi,

I am using the Customer Insights - Journeys trial version.
Current version：1.1.35296.79

2023 release wave 2 enabled.

I did not reproduce your problem in my testing.

Scoring models do not display scores immediately after they are created and will have to wait a few minutes.

Please check that your scoring model conditions are set up correctly, as this will result in a failure to match to the appropriate lead.

You can also update Customer Insights - Journeys to the latest version and try again.

Best Regards,
Dengliang Li

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CHK1970 562 on at

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Thanks Dengliang

The issue is not that scores are being assigned. It takes a while, but the scoring does come. The issue is that a scoring model which is in Live state, will stop itself and revert to draft.
I have opened a ticket for this.

Another issue im seeing is in the background where the Insights app is continuously updating/duplicating the lead scores without any activity further made for the lead all by itself.
Seems like another ticket is needed.

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CHK1970 562 on at

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It was a know bug that has since been patched in version 1.1.35296.107

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Ferdinand Ganter 87 on at

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I have the same Issue in my trial environment with Version 1.1.35296.107

The Lead Scoring Model always stops working and went to draft mode.

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Ferdinand Ganter 87 on at

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After I updated to 1.1.37290.66 today it works again. Looks like the Error is fixed now.

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CHK1970 562 on at

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Hi, its still not fixed as they have unpublished themselves again.
Microsofts support say they intend to have a "permanent" fix ready by 1st weekend in April.

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GG-27040840-0 2 on at

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Having this same issue. Appeared resolved after updating to 1.1.38813.71, but has returned.

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Edgar@LCI 61 on at

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We just experienced this today, have any of you had microsoft support find a solution for your instances?

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