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Fully applied PM documents stuck in OPEN

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Posted on by NR-21081315-0

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AP payment is fully applied and in open status, and it doesn’t have any invoices applied to (payble apply zoom window is empty).

I am unable to void the transactions). I receive the following error message: "The document cannot be marked for voiding. It has either been partially applied or is on hold." (It is fully applied and It is not on hold)
I have run a check links and it did not fix them.

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NR-21081315-0 29 on at

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Fully applied PM documents stuck in OPEN

I'm not able to enter the document in Apply payable document window as it's showing fully applied with $0 amount remaining.
Yes, I have run a check links and it did not fix them.
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Lisa at AonC.com 557 on at

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Fully applied PM documents stuck in OPEN

Your first screenshot shows the document is fully applied, even though you aren't able to drill into the document to see the apply information. (Assuming this is a one-off situation, this is likely related to an issue that occurred during the credit memo/apply or posting.)

Have you tried applying the document in the Apply Payables Documents window?

If that doesn't provide any clues/resolution, have you run Check Links on Payables Transactions, and/or used the Reconcile utility?

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