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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Fully applied PM docum...
Finance | Project Operations, Human Resources, ...
Suggested answer

Fully applied PM documents stuck in OPEN

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Posted on by NR-21081315-0 53
AP payment is fully applied and in open status, and it doesn’t have any invoices applied to (payable apply zoom window is empty).

I am unable to void the transactions). I receive the following error message: "The document cannot be marked for voiding. It has either been partially applied or is on hold." (It is fully applied and It is not on hold)
I have run a check links and it did not fix them.
Categories:
Microsoft Dynamics GP
  • Suggested answer
    Devon Southall Profile Picture
    Devon Southall 139 on at
    Fully applied PM documents stuck in OPEN
    ok - so in my opinion, this is NOT fully applied - because GP isn't seeing the apply details.  Since that is the case, is it GOOD that it in the Open tables.  :-)
     
    Do you have access to SQL?  you are going to need that to fix this, properly so that is doesn't come back and "bite" you later.    (If you don't have access to SQL or aren't comfortable in SQL - this is something to reach out to your partner about.  )
     
    Step 3 appears to be your situation and it says to update the CURTRXAM for the record in SQL table (there is no system update/reconcile for this field - unlike in AR. ) 
     
    let me know if you have any questions...
    Best,
    Devon
  • NR-21081315-0 Profile Picture
    NR-21081315-0 53 on at
    Fully applied PM documents stuck in OPEN
    I'm not able to enter the document in Apply payable document window as it's showing fully applied with $0 amount remaining.
    Yes, I have run a check links and it did not fix them.
  • Suggested answer
    Lisa at AonC.com Profile Picture
    Lisa at AonC.com 611 on at
    Fully applied PM documents stuck in OPEN
    Your first screenshot shows the document is fully applied, even though you aren't able to drill into the document to see the apply information.  (Assuming this is a one-off situation, this is likely related to an issue that occurred during the credit memo/apply or posting.)

    Have you tried applying the document in the Apply Payables Documents window?

    If that doesn't provide any clues/resolution, have you run Check Links on Payables Transactions, and/or used the Reconcile utility?

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