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Help Needed Moving to New Server: "There was a problem ascertaining product version information" when launching GP Utilities

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I have a Windows Server 2008R2 server running SQL2012 that is currently hosting MS Dynamics GP 2016. We will call that Server1. I have backed up the databases and copied them over to what we will call Server 2. Server 2 is a Windows Server 2019 server with SQL 2012 installed. I have restored the databases to Server2 by following this guide: https://support.microsoft.com/en-us/help/878449/how-to-transfer-an-existing-microsoft-dynamics-gp-microsoft-small-busi. I then installed Dynamics GP2016 with the same modules installed on Server1. I've installed MicrosoftDynamicsGP16-KB4468815-ENU.msp as well to bring the version up to 16.00.0744. However, when I try to run GP Utilities to update the datebases, I am getting the "There was a problem ascertaining product version information" error. I've checked the duinstall.log and here is what I am seeing:

Failure encountered ON 5/16/2020 at 3:52:34 AM. Error: You are attempting to configure an older version of product 0. Database 16.0.814 Code 16.0.741.
Failure encountered ON 5/16/2020 at 3:52:34 AM. Error: You are attempting to configure an older version of product 414. Database 16.0.799 Code 16.0.552.
Failure encountered ON 5/16/2020 at 3:52:34 AM. Error: You are attempting to configure an older version of product 3258. Database 16.0.801 Code 16.0.663.
Failure encountered ON 5/16/2020 at 3:52:34 AM. Error: You are attempting to configure an older version of product 4522. Database 16.0.15 Code 16.0.7.

Followed by:

Failure encountered ON 5/16/2020 at 3:52:36 AM. Error: Product 0 does not support upgrading from version 16.0.814.
Failure encountered ON 5/16/2020 at 3:52:36 AM. Error: Product 414 does not support upgrading from version 16.0.799.
Failure encountered ON 5/16/2020 at 3:52:37 AM. Error: Product 3258 does not support upgrading from version 16.0.801.
Failure encountered ON 5/16/2020 at 3:52:37 AM. Error: Product 4522 does not support upgrading from version 16.0.15.

No matter what I try, I am unable to get this to work. Can anyone provide guidance on where to go from here? 

Thanks in advance,

Robby

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  • RobbyA Profile Picture
    RobbyA 5 on at
    RE: Help Needed Moving to New Server: "There was a problem ascertaining product version information" when launching GP Utilities

    It was .814. I had to remove 414 Human Resources and Encumbrance Management 3258 and then re-run MicrosoftDynamicsGP16-KB4528417-ENU.msp. After doing so, I was able to update the databases via GP utilities. Current version is 16.00.0814 now. I added both modules back 1 at a time and ran GP Utilities to update the databases and was able to successfully log in.

    I have now just upgraded to GP2018 and SQL 2017 and was able to run GP Utilities and update all the databases. Afterwards, I was able to register the modules and looks everything appears to be okay. I'm waiting on one of the end users to test and make sure everything is good before installing GP2018 on the RDSH.

    Thank you for your help, Richard. Hopefully end user testing goes smooth and I get this migration behind me.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: Help Needed Moving to New Server: "There was a problem ascertaining product version information" when launching GP Utilities

    When you get to the GP login screen on server 1, what is the version number? GP.16.0.????

  • RobbyA Profile Picture
    RobbyA 5 on at
    RE: Help Needed Moving to New Server: "There was a problem ascertaining product version information" when launching GP Utilities

    Thank you for your response Richard! No changes or updates have been applied to Server1. The only thing that has been done on Server1 is a backup of the DBs and then copied to Server2.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: Help Needed Moving to New Server: "There was a problem ascertaining product version information" when launching GP Utilities

    It would appear that you applied the 2019 payroll year end update to server1 and you will need to apply the same update to server2.

    2019 U.S. Year-end Update –EnglishVersion: 16.00.0814

    MicrosoftDynamicsGP16-KB4528417-ENU.msp

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