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Hello Everyone,
Our Organization implements Dynamics 365 V (8.2) emails incoming/outgoing are setup using email router. Some of incoming queues are receiving duplicate emails.
Thank you
Hi Amigo,
Please check if you are experiencing something similar.
community.dynamics.com/.../having-a-queue-and-a-contact-with-the-same-email-creates-two-duplicate-emails-when-auto-sending-a-email-from-the-queue
Best Regards
PG
Have tried deleting contacts same email as Queue but issue continues.
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