How to use Automatic Feedback Service without a BCC field

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Posted on by RGhai

Hi all,

I have the following use case that my client has raised around bcc option within the marketing module of D365.

The scenario

The ask is that we have a way of triggering the Trustpilot automatic feedback service (currently done through bcc on our existing platform for our welcome campaigns) in order to send out personalised Trustpilot review invites generating validated reviews.

I understand this can be achieved via action triggers in D365 Marketing. However, has this actually been implemented in the past by one of the members of the community - if so please can you reach out.

An article I did find online https://support.trustpilot.com/hc/en-us/articles/360021253259 which may help with context.

Thank you

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Haig Liu Microsoft Employee on at

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Hi RGhai,

If you have some questions about the methods in the link,

you can refer to the link below:

https://ag.complete-reviews.com/hc/add-a-structured-data-snippet-for-automatic-feedback-service

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RGhai 10 on at

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Hi Haig,

Have you implemented something like this previously? If so, could you walk through the steps you took.

Thanks,

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