Different Currency code, and when printing, giving an error.

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Have a Customer with a different currency code and when I try to print the posted Invoice, it gives me an error. It tells me that the bank account does not exist, when it actually exists.

Help me please.

Thanks

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keoma 32,729 on at

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hi,

is this a nav standard report or is a customized report?

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Community Member on at

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Hi,

Have you checked in the company information setup

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Community Member on at

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It's just a sales posted invoice, which I want to print. But I think the issue is that this is the first customer who has the currency USD. All the others which are easily printed have no currency associated to them. And when trying to print this posted sale invoice (on this customer), an error occurs.

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Community Member on at

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If the customer deals with multiple currency please do not give the currency code in customer card

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Community Member on at

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No No. This customer deals only with USD currency, that's why its currency code on the customer card is USD. I can post sales invoices with this customer, the problem is that the system is not letting me print this posted invoice.

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Community Member on at

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i need to see the error to fix the same

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Community Member on at

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The below is the error.

However that account exists. In fact this user prints from this company but all the bank transactions are entered directly in another company's bank account. But it exists. All other posted invoices are connected the same way. That's why I'm thinking that it is because it's currency code is USD.

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Community Member on at

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Jref,

It seems the 'Bank Account No. BOV 1 - USD A/c' does not exist.

Check whether details of bank is filled in 'Company Information'

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Community Member on at

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check whether you have given the currency in the Bank Account and the same should match with your posted sales invoice currency code

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Jens Glathe 6,092 on at

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Hi jref,

doesn't sound like a standard report to me, but it somehow rings a bell... Is it possible that you have Supply Chain Box from Abakion? Or only Dynamic Reports? Anyway, when the report says the bank account doesn't exist, it could be a real bank account (coupled to G/L, in bank management) or a customer bank account (accessible from the customer card). But then again, the error message would be slightly different ("Customer Bank Account <Custno> <BankAccNo> doesn't exist"). So, I think this is a case for your NAV partner to solve.

with best regards

Jens

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