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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Live Chat - Omnichannel
Customer experience | Sales, Customer Insights,...
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Live Chat - Omnichannel

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Posted on by MD-28051458-0
Hello All,
 
I'm a CS manager and we have been using CRM for just over 2 years. 
 
I'm looking to move most of our communication to live chat but just wanted to get some feedback on how everyone finds it; Pro's & Cons 
 
How your customers find it.
 
Thanks,
 
Matt 
I have the same question (0)
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi,
    Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.
    Advantages you can check out mentioned below:
    The product features constantly being developed and improved, so if there are any shortcomings you can contact the support team for feedback.

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