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How to generate memory dumps & analyze AOS crash.

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Posted on by krishna.rao@dax

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Hi all,

We are experiencing AOS crash for particular users, while accessing a form in AX.

I've read some docs & following the article How to troubleshoot AOS crash.

I'm new here, so please reply whether I'm doing in correct way.

1. opened ReportArchive folder in "C:\ProgramData\Microsoft\Windows\WER\"

2. There is a "WER" file with date & time, Is it the file I need to make it Zip & analyze in LCS?

WER file:

Appreciate your response...

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Vilmos Kintera 46,149 on at

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You need .DMP files, I typically use DebugDiag to capture them. The steps are explained on this blog entry, and on the referred site:

community.dynamics.com/.../how-to-troubleshoot-aos-crash-using-crash-and-dump-analysis-tool-from-lcs

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krishna.rao@dax 3,006 on at

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Hi Vilmos Kintera,

Appreciate your response.

I have been following the same article, which you referred. I have administrator privileges.

In Registry I didn't find the key 'Local dumps' in my server machine, But I found

some files which I showed in initial post. It make bit confuse, so asked there.

Please find the below screen shots, where registry key"Local dumps" not available.

Could you please tell me, why in my server machine I didn't find the register key

'Local dumps'(you can see in the blog)?

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Mea_ 60,284 on at

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Hi Krishna,

You need to create this key and all entries as per blog article. After that you will get dump file on next crash.

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krishna.rao@dax 3,006 on at

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Hi Ievgen,

Thank you so much..

I've created register key entered values as specified(find the screenshot).

dump file is not created. I didn't find in the folder "log"

Please assist..

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Mea_ 60,284 on at

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hm, you have extra space in "LocalDumps" and other keys. Can you please check all of them for typo ?

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krishna.rao@dax 3,006 on at

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Well, appreciate your guidance.

I thought it's not mandatory to create with the same characters, specified in the blog.

BTW, Now I'm going to do the changes & update here.

(Note: I've created two keys Local dumps & under this another key 'AX32Serv.exe'.)

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krishna.rao@dax 3,006 on at

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Hi Ievgen & Vilmos.

Appreciate your needful help.

Now the system generated dump file(screen shot).

going to analyze the dump file with the tool "Debug Diagnostic".

I'll update soon, once the process has been completed.

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krishna.rao@dax 3,006 on at

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DebugDiag tool generated an analysis report. It has some errors & warnings.

To resolve these, may I need to compile application & generate CIL...etc.

1.

2.

3.

4.

5.

6.

Kindly give your valuable suggestions, after checking above report.

Thank you so much..

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Mea_ 60,284 on at

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Hi Krishna,

You need to uploaded dump file to LCS, you can find details in that blog article, LCS will produce AX specific report with additional details.

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krishna.rao@dax 3,006 on at

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Hi Ievgen,

Thank you so much for your time.

I will have to look into LCS. It may take time, since our report head is not available.

BTW, still welcome if someone has suggestions based on the DebugDiag report.

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