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Service | Customer Service, Contact Center, Fie...
Answered

How can we check The technician status i.e working or Not working by using processes

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Posted on by 186

I want to find the technician is working or he taken off for the day.

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cant find the entity where this working and Time off is getting from.
Thanks in Advance 

I have the same question (0)
  • Suggested answer
    Thomas David Dayman Profile Picture
    11,323 on at

    The main entities are Calendar > Calendarrule > Innercalendarrule (Its quite confusing) These are not stored as regular tables

    An example of some code is here for reference - www.daymandynamics.com/.../

    You will need to fetch the 'Innercalendarrule' table to find the 'Time off'

  • Suggested answer
    Dan Gittler - Dynamics Field Service Profile Picture
    Microsoft Employee on at

    This is all stored in the calendar entity itself which is different than standard Dataverse entities. In FIeld Service we have some API's to interact with the calendar - docs.microsoft.com/.../field-service-work-hours-calendar-api

    Can you elaborate on what you would like to accomplish? Perhaps I can offer further advice!

  • Suggested answer
    Gabriel Dias Junckes Profile Picture
    2,428 on at

    You can build a Flow to find it out.

    powerusers.microsoft.com/.../921348

  • James_Oliver Profile Picture
    186 on at

    Hi Dan,

    Thanks for your reply.

    Actually I am creating a process which will insert booking on creating a work order, how can we check that the technician availability .i.e technician is working or Time off .

    Thanks.

  • Verified answer
    Dan Gittler - Dynamics Field Service Profile Picture
    Microsoft Employee on at

    You can call the schedule assistant API programmatically which incorporates working hours, time off, and existing bookings. - Search resource availability API in Dynamics 365 Field Service | Microsoft Docs

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