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DFM and Customer Voice

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Posted on by 210

Hello,

My clients want to use Customer Voice in their Dynamics application without having to change the interface to create their surveys.

Given the new Customer voice interface, is this solution possible?

Thank you for your help.

Reagards.

Fa

  • Suggested answer
    d_radulova Profile Picture
    d_radulova 2 User Group Leader on at
    RE: DFM and Customer Voice

    Hi @Fa,

    no, the customer voice data is stored in a different location and then synced with D365 Marketing. They will need to use the customer voice portal. Otherwise, the sync won't work.

    The Customer Voice portal is really easy and intuitive. Just teach them how to use it, I am sure they will love using it.

    Thanks,

    -DD

  • Suggested answer
    Shiho Fujita Profile Picture
    Shiho Fujita on at
    RE: DFM and Customer Voice

    We need to think about the details. But I think it can be achieved.

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