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Customer experience | Sales, Customer Insights,...
Answered

Can Teams be the default owners of new records?

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When creating a new record the owner naturally defaults to the user account creating them.  Is there a way to have the owner default to a specific team?

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  • Suggested answer
    Bipin D365 Profile Picture
    28,983 Moderator on at

    Hi,

    You can write plugin on pre-operation to set the owner as User default Team.

    Make sure you assign security role to Owner default Team.

  • Verified answer
    Kipetcoff Profile Picture
    1,037 on at

    Hello,

    You can assign records in workflow, without coding. This solutions is much easier, but it means you reassign rows from owner to the team and you will have this changes in the audit history

    2022_2D00_09_2D00_20_5F00_23_2D00_01_2D00_23.png

  • Verified answer
    Abdul Wahab Profile Picture
    12,119 Moderator on at

    Hi CRM Learner 8,

    Put the 'Created On' column on your form. Create the same 'Business Rule' except owner value as shown below:  (It is tested and working on my side)

    pastedimage1663741071089v1.png

    Here is the screenshot of the record:

    pastedimage1663741275628v4.png

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform/Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Suggested answer
    Yoshika Suzuki Profile Picture
    on at

    Workflows and business rules can be configured without code.

  • CRM Learner 88 Profile Picture
    on at

    thank you!

  • CRM Learner 88 Profile Picture
    on at

    thank you!

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